Senior Quantitative UX Researcher, Merchant Shopping

About the job

At Google, we "Focus on the user and all else will follow." As a User Experience Researcher (UXR), you make this possible. You will join our multi-disciplinary UX team, collaborating with Engineering and Product Management, to gather insights and create industry-leading products.

You’ll play a critical role in helping your team understand user needs and will drive impact at all stages of product development, ensuring products are useful, usable, and helpful. You will explore user behaviors and motivations by conducting primary research, including: field studies, interviews, diary studies, ethnography, surveys, usability testing, and logs analysis. You will also grow within a supportive UXR community offering mentorship, regular meetups, and exclusive internal tools.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

• Contribute significantly to our Quantitative User Experience Researcher (UXR) program in alignment with business priorities with a focus on developing AI-integrated workflows for UXers, substantively understanding user behaviors across a large spectrum of merchants from SMBs to large retailers across a wide variety of surfaces.
• Influence product strategy and user experience through sound data-driven recommendations within compelling data visualizations and narratives that can travel widely across the organization.
• Drive understanding of merchant users and their needs at scale by leveraging existing work from the UXR team and through new initiatives and program ownership.
• Develop metrics and lead the measurement of the user experience in our products in collaboration with data science.
• Contribute to our Quantitative UXR team learning and helping elevate the quantitative research craft across the broader team of UXRs.

Minimum qualifications:

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field, or equivalent practical experience.
• 6 years of experience in an applied research setting, or similar.
• Experience cleaning, joining, and analyzing datasets with various types of data, logs, and surveys.
• Experience in programming languages used for data manipulation and computational statistics (e.g., Python, R, MATLAB etc.).
• Experience in artificial intelligence, Machine Learning (ML) models, ML infrastructure, natural language processing or deep learning.

Preferred qualifications:

• Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related fields.
• Experience leveraging a range of qualitative and quantitative research methods and analysis techniques in various disciplinary environments.
• Ability to participate in technical discussions.
• Passion for AI technology and all of its possibilities.