Senior Product Manager – AI

Description

As part of Nexthink’s AI and automation strategy, this role will drive one of the company’s most visible and transformative initiatives. We’re looking for a Senior Product Manager to lead the strategy and roadmap for our next-generation AI-powered IT support solution. You’ll build products that go beyond traditional ticketing — bringing proactive diagnostics, autonomous resolution, and truly intelligent assistance to employees. This is a high-impact role at the heart of Nexthink’s AI transformation — ideal for an entrepreneurial, structured, and driven product leader ready to shape the future of intelligent IT support.

Responsibilities

• Define and deliver an AI product that revolutionizes how IT teams support employees.
• Collaborate with enterprise customers to uncover employees’ needs and pain points.
• Partner closely with engineering, design, and data science to deliver scalable, reliable, and employee-centric AI capabilities.
• Set, track, and optimize success metrics such as first-call resolution, time-to-resolution, and employee satisfaction.
• Stay ahead of AI and IT operations trends to keep Nexthink best-in-class.

Qualifications

• 5+ years of experience as a Senior Product Manager in the enterprise SaaS space.
• Proven experience delivering complex, high-impact products at enterprise scale, balancing technical depth, usability, and reliability.
• Strong ability to structure ambiguity — focusing ideas into clear, impactful product priorities.
• Comfortable operating in high-visibility environments where execution speed and quality both matter.
• Excellent structure and rigor in driving product strategy and cross-functional alignment.
• Outstanding communication and collaboration skills in a global, fast-paced environment.
• An entrepreneurial mindset with the drive to go the extra mile to deliver breakthrough outcomes.
• A passion for re-imagining how IT support is delivered — intelligent, autonomous, and employee-centric.

Benefits

• Permanent Contract and a competitive compensation package (including stock options).
• Beautiful office with a view of Lake Geneva, conveniently located next to the Prilly-Malley train station
• Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding.
• Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 25 days of holidays we offer) plus 3 company-paid volunteer days.
• Free access to a fitness centre inside the building.
• Reimbursement of the half-fare travel card for public transport.
• Reimbursement up to 50% of the cost of French classes.
• Fresh fruit, cookies, and soft drinks as well.
• Regular company and team events like Voluntary Days, Pizza talks, Team Building activities, hosting Meetups at the office and more!
• Bonuses for referring successful hires after three months of continuous employment.
• We offer a relocation package to people who are coming from another country.